Why An Outstanding Product Becomes Useless Without This Critical Element
7 min readJan 3, 2022
“You are not eligible for this feature at the moment and they should be receiving an email when they should [be] available of this feature.”
This is part of one of the emails I received from the Facebook Concierge Support Team when trying to set up pre-orders. Let me backup a little and show you exactly how poor customer service leads to…